Meeting Point

Quick response, clear communication, and effective evacuation strategies.

My role as a UX designer.

is to create an intuitive, scalable solution. Prioritize quick responses during emergencies, make the app accessible to diverse users, and adopt a mobile-first approach. Integrate seamlessly with emergency systems, engage communities through forums and notifications, and emphasize user education for effective fire safety. Through usability testing, ensure reliability, security, and privacy, crafting an app that actively contributes to safeguarding communities from fires.

My design goals

User-Friendly Emergency Response

Design an app that is incredibly easy for anyone to use during a fire emergency.

Scalability and Inclusivity

Create a scalable solution that can adapt to communities of different sizes and inclusively caters to users with diverse needs.

Effective Community Engagement

Foster community engagement through features like forums, notifications, and user education, promoting a collective approach to fire safety.

In field study

on advanced fire fighting and rescue techniques ensure a modern and effective response to emergencies.

Enrolling in a fire fighting and rescue course to understand the mechanics firsthand—equipping myself with the knowledge needed to design a life-saving app for communities in need.

Meet my personas

Crafted two personas, each facing unique challenges—a distant house dweller and a resident in a bustling apartment. Ensuring our app caters to diverse scenarios, maximizing the chances of successful rescues in every community.

Undergraduate Student

Jessy

Jessy is a university student who lives on the 25th floor of an apartment in the university area. She lives with three other roommates in the same apartment, each with a separate bedroom. She spends most of her time at the university on weekdays and goes back home during the weekend. She only uses the apartment for sleeping and preparing meals.

Retired Teacher

Chao

Chao had been retired for five years. He lives in a small house near the state park, surrounded by trees and wild animals. He has two lovely small dogs in the house, together with his wife who’s two years younger than him. He stays at home most of the day. He loves to take care of his garden and take the dogs out for a walk.

User's journey maps

Google UX Design Certificate - all residents protected from fires.png

Google UX Design Certificate - all residents protected from fires (1).png

Problem
Statements

Different in fire scenarios

Jessy:

"Her room is at the top of a tall building, which might be difficult to escape in case of a fire"

Chao:

"His house is near the woods, and he lacks fire monitoring equipment"

Digital wireframe

Using digital wireframes for the first usability test allows quick adjustments based on user feedback, fostering rapid iteration and improving the accuracy of user insights for a more user-friendly design

Try Useability test

Comments after useability test

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Affinity diagram to find themes

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Pattern Identification

1. It was observed that 2 out of 5 participants afraid to give a sensitive information. This means that this app should operate by trusted organization.

2. It was observed that 3 out of 5 participants tried to find notification setting. This means that some people want to set the

3. It was observed that 3 out of 5 participants want to search for address instead of filling. This means that user want to select the right building.

4. It was observed that 3 out of 5 participants worry about calling the assistance. This means that there will be high traffic on phone assistance team.

5. It was observed that 2 out of 5 participants have question with navigation. This means that some of the user can not remember the fire escape path.

6. It was observed that 2 out of 5 participants try to inform extra people. This means that there always be extra people from the list.

7. It was observed that 2 out of 5 participants don’t know what to do next. This means that some of the page need to inform more information to users and arrange in sequential structure.

1. Based on the theme that: Some users afraid to give a sensitive information, an insight is: The application should run by trusted organization.

2. Based on the theme that: Some users want to set notification, an insight is: Users need to set priority to the app and each function.

3. Based on the theme that: Some users want to search for address instead of filling, an insight is: Users need to make sure they select the right address and building.

4. Based on the theme that: Some users concerned about the accessibility of calling for fire assistance, an insight is: Users believe they might need support and want to ensure that everyone will be helped.

5. Based on the theme that: Some users have question with navigation system, an insight is: Users need emergency exit plan and confirmation of meeting point location.

6. Based on the theme that: Some users have guests with them, an insight is: Users need communication channel with fire assistance team.

7. Based on the theme that: Some users don’t know what is the next step, an insight is: User need more information in some step and arrange the workflow in sequential structure.

Usability study: findings

My task is design a scalable way to help communities ensure all residents protected from fires, so I want to identify two main personas that live in different environment. Specifically, I want to determine whether these user would prefer to get the notification or not. Additionally, I want to know how fast we can point out people who need rescue for life safety benefit.

Round 1 findings

System should have address of each building and use searching instead.
System should give a sample of the notification in each situation.
System should provide alternative way of communication.

Round 2 findings

Design provide decision made in wrong step.
Design can not prioritize the news.
Design not show the update date and time of each update information.

Digital wireframe
after usability test

Continue doing another digital wireframes due to provide a flexible platform for incorporating specific user feedback and refining details swiftly. This efficiency is crucial in post-usability test, enabling designers to implement improvements efficiently and iteratively, ensuring that the final product aligns more closely with user preferences and needs.